Payment and Withdrawal Policy

This policy provides clarity on standard procedures regarding financial transactions, including deposits, withdrawals, and the associated verification processes at licensed online casinos.

1. Deposits and Verified Payment Methods

To add funds to an account, the user must have an approved payment method registered in their own name.

• It is strictly prohibited to make deposits using a third-party account or credit card (including family members or partners).
• Transactions that violate this rule may lead to the confiscation of winnings and account closure due to non-compliance with anti-money laundering (AML) guidelines.

2. Withdrawals and Closed-Loop System

To ensure financial security, most platforms operate with a 'closed-loop' system. This means that withdrawals must first be returned to the same payment method used for the initial deposit, until the total deposit amount is covered.

When a no deposit bonus is converted into withdrawable cash without a previous deposit, a symbolic verification deposit is often still required to link an active and valid bank account to the profile before the payout is authorized.

3. KYC and Account Verification

Prior to approving a withdrawal, the platform reserves the right to conduct a verification (Know Your Customer). This process requires the user to provide official documents to confirm their identity:

• A valid proof of identity (passport, ID card, or driver's license).
• A recent proof of address (e.g., a utility bill or bank statement no older than 3 months).
• Proof of ownership of the payment method used.

4. Processing Times

Once a withdrawal request is submitted, it goes through an internal review session. Processing time typically varies from instant processing (via e-wallets) to several business days (via standard bank transfers). The exact timelines depend on the selected financial service provider and the completion of any pending KYC checks.